Privacy & Policy
Welcome to Tokyo Avenue. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through Tokyoavenue.net, a website owned and operated by A2B Network Limited.
Your privacy is important to us, and we are committed to protecting your personal information. By accessing or using our website, you acknowledge that you have read and accepted the practices described in this Privacy Policy. We collect and process your information only where it is necessary to provide our products and services, improve your shopping experience, comply with legal obligations, and operate our business effectively.
You may browse our website without providing any personal information. However, certain features, including placing an order, creating an account, or contacting our Customer Care team, require us to collect specific personal information.
Information We Collect
When you place an order, create an account, or interact with our website, we may collect information such as your name, email address, mobile number, billing and shipping addresses, payment information, order history, and any information you voluntarily provide when contacting our Customer Care team. We may also automatically collect technical information such as your IP address, browser type, device information, and website usage data to improve the performance, security, and functionality of our website.
The information you provide enables us to process and deliver your orders, verify payments, communicate with you regarding your purchases, provide customer support, improve our products and services, personalize your shopping experience, prevent fraudulent activity, and comply with applicable legal requirements. Where permitted by law or with your consent, we may also send promotional offers, newsletters, and marketing communications. You may opt out of receiving such communications at any time.
Sharing of Information
Tokyo Avenue respects your privacy and does not sell, rent, or trade your personal information to third parties. However, in order to operate our business efficiently, we may share your information with trusted service providers, including payment gateways, courier and logistics partners, technology providers, and professional advisers who assist us in delivering our services. We may also disclose your information where required by applicable laws, regulations, or legal processes. All third parties with whom we share personal information are required to protect your information and use it solely for the purposes for which it was provided.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and provide essential website functionality. Cookies help us remember your preferences, maintain your shopping cart, recognize returning visitors, and better understand how customers use our website. This information enables us to enhance website performance and improve our services. You may choose to disable cookies through your browser settings; however, doing so may limit certain features and functionality of the website.
Analytics
To better understand how visitors interact with our website, we may use third-party analytics and advertising services such as Google Analytics and Meta (Facebook). These services collect aggregated information regarding website usage, including pages visited, browsing patterns, and device information. The data collected through these services helps us evaluate website performance, improve user experience, and measure the effectiveness of our marketing campaigns. These analytics tools do not provide us with personally identifiable information unless you have voluntarily supplied such information.
Data Security
Tokyo Avenue takes appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, misuse, or destruction. Our website utilizes industry-standard security technologies, including secure servers, encrypted connections, and access controls designed to protect your information. While we continuously strive to maintain the highest level of security, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and passwords.
Your Rights
Subject to applicable laws, you may request access to the personal information we hold about you, request correction of inaccurate information, or request the deletion of your personal information where legally permissible. You may also withdraw your consent to receive marketing communications at any time. We will make reasonable efforts to respond to all legitimate requests in accordance with applicable laws and regulations.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements. Once personal information is no longer required, it will be securely deleted or anonymized where appropriate.
Data Deletion
If you wish to request the deletion of your personal information or close your Tokyo Avenue account, you may contact our Customer Care team. We will review your request and process it in accordance with applicable laws and our internal data retention policies.
Changes to This Privacy Policy
Tokyo Avenue reserves the right to update or modify this Privacy Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this website. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact our Customer Care team.
Hotline: 01779991110